Return & Refund Policy
Return eligibility, hygiene standards, request steps, inspection, and refund handling.
Request period
Contact us within 30 days after delivery to request an eligible return, unless applicable law provides a different right.
Return condition
Eligible items should be unused, unwashed, unaltered, complete, and returned with original accessories, labels, and packaging where reasonably possible.
Pet-use and hygiene
Items with pet hair, odor, stains, bite marks, washing, wear, altered parts, missing components, or other hygiene concerns may not qualify for a discretionary return.
Start a return
Email service@norelqia.com with the order number, reason, item details, and photographs where relevant. Wait for return instructions before sending anything.
Damage or error
Report a damaged, defective, incomplete, or incorrect product promptly. Keep the item, shipping carton, labels, and packaging while the claim is reviewed.
Inspection and refund
Returned items are inspected after receipt. Approved refunds are issued to the original payment method where possible; bank or payment-provider posting times may vary.